1.簡介不同層次(micro, meso, macro)下的社會工作管理意涵。
2.簡介社會工作管理的概念歷史沿革及涉及的內容。
3.人群服務與組織的意涵、作法及挑戰。
4.簡介服務與組織相關理論。
5.成為管理者的社會工作專業人員：技能、角色與工作內容1. Introduce the meaning of social work management at different levels (micro, meso, macro).
2. Introduce the concept, history and content of social work management.
3. The meaning, practice and challenges of crowd service and organization.
4. Introduction to theories related to service and organization.
5. Social work professionals who become managers: skills, roles and work content
社會工作面對各界要求績效的考驗，績效的提高依賴管理，管理使社會工作的服務更有效果。管理的浪潮多年來一直未消退，連最看重人的社工服務都必須引進管理，並接受管理。為什麼？因為管理能幫助社會工作。任何社會工作者從事社會工作專業時應瞭解管理，不論所做的是直接服務或間接服務或其他服務。
管理使社會工作者更有效率地提供專業服務，使案主及社會得到更多的幫助。當社會工作者扮演管理者的角色時，管理更是必須熟練的工具。
社會工作管理是新興的學科，主要借重管理學、組織理論、組織行為等的知識、理論和技巧。但是當這些應用到各類型社會福利組織時，有許多值得深思檢視的議題。管理有全球化的內容，也必須考慮本土化，因此，除了介紹重要的管理概念外，本課程將針對台灣社會工作相關機構的管理作多方面的討論。同時適度考慮「社會工作師」考試的要求。
「社會工作管理」是說明基金會、協會與社會福利機構的管理，也可以適用於學校、教育組織、宗教組織、民間團體、社區發展協會等。本課程是分析「管理」，而不僅是「管理者」，以對事情的討論說明為主。
課程的重點是「組織管理」，重點不是方案管理，也不是談如何管理人或管理自己，而是讓組織能有效率又有績效地運作。課程的主題是「管理」而不僅是「行政」，行政偏向公部門，受到較多法令的限制，管理則需要更多的創新。
Social work faces the test of performance requirements from all walks of life. The improvement of performance depends on management, and management makes social work services more effective. The wave of management has not subsided for many years. Even social work services that value people the most must introduce management and accept management. Why? Because management can help social work. Any social worker entering the social work profession should understand management, whether direct or indirect services or other services.
Management enables social workers to provide professional services more efficiently, so that clients and society can receive more help. When social workers play the role of managers, management is a tool that must be skillful.
Social work management is an emerging discipline that mainly draws on the knowledge, theories and techniques of management, organizational theory, organizational behavior, etc. But when these are applied to various types of social welfare organizations, there are many issues worthy of careful examination. Management has global content and must also consider localization. Therefore, in addition to introducing important management concepts, this course will discuss various aspects of the management of social work-related institutions in Taiwan. At the same time, appropriate consideration will be given to the requirements for the "Social Worker" examination.
"Social work management" describes the management of foundations, associations and social welfare institutions, and can also be applied to schools, educational organizations, religious organizations, civil society groups, community development associations, etc. This course analyzes "management", not just "managers", and focuses on discussion and explanation of things.
The focus of the course is "organizational management". The focus is not on program management, nor on how to manage people or yourself, but on how to enable the organization to operate efficiently and performatively. The theme of the course is "management" rather than just "administration". Administration is biased toward the public sector and is subject to more restrictions by laws, while management requires more innovation.
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Xiao Xinhuang, Guan Youyuan, Lu Wanping (2017). The nonprofit sector: Organization and operations (3rd ed.). Taipei: Juliu.
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Wen, Jinfeng (2019). Organization Theory and Management (5th ed.). Taipei: Huatai.
Austin, M. J. (2018). Social work management practice, 1917–2017: A history to inform the future.
Social Service Review, 92(4), 548-616.
Austin, D. (2002). Human services management. In Human Services Management. Columbia University
Press.
Brody, R. & Nair, M. (2014). Effectively Leading and Managing Human Service Organizations (4th
Edition). Thousand Oaks, CA: Sage.
Coulshed, V., Mullender, A., Jones, D. N., & Thompson, N. (2018). Management in social work.
Macmillan International Higher Education.
Fisher, E. A. (2009). Motivation and leadership in social work management: A review of theories and
related studies. Administration in social work, 33(4), 347-367.
Hoefer, R. (2019). Modest challenges for the fields of human service administration and social policy
research and practice. Human Service Organizations: Management, Leadership & Governance, 43(4),
278-289.
Jaskyte, K. (2009). Management and administration in social work. Oxford University Press.
Kettner, P. M. (2013). Excellence in human service organization management. Pearson Education.
Leinster, J. (2010). Social work management in Ireland. Social Work and Social Sciences Review,
14(2), 73-94.
Patti, R. J. (Ed.). (2008). The handbook of human services management. Sage Publications.
Weinbach, R. W. (2014). The social worker as manager: A practical guide to success. Pearson.
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 課堂表現／出席課堂表現／出席 Class performance/attendance |
10 | |
| 課堂報告課堂報告 class report |
40 | 每份10分 |
| 學期報告學期報告 term report |
50 | 每次（期中／期末）25分 |
