這門課主要討論社會工作在非營利組織、福利機構、政府部門的管理。最近幾年，各服務案主與民眾的體系都面對許多新的挑戰，更需要有效的管理。
在民間，非營利組織愈來愈多元，規模逐漸龐大，聘請更多專職人力，又邀請大批志工。
在福利機構，要照顧其中的弱勢人口群，處理食衣住行育樂各種需求，還要因應政府的種種規定。
在政府，社會福利預算愈來愈龐大，法令與政策愈來愈複雜，加上「社會安全網」此大規模的計劃，必須將福利服務與社會安全提供給更多人口群，需更有效進行福利服務輸送，
這一切，都靠「管理」來運作，都得有懂管理的工作者使一切順利。
理想，人人都有，人人都不完全相同。企業是「有利就想」，政治是追求「有力」，社會工作者還希望「有愛」。一個人的理想，通常無法靠自己的力量就可以實踐，往往要找「志同道合」的朋友一起完成，因此有了團體。團體不能停留在你好我好的自助階段，還希望使更多人都好，這是任務團隊(task group)。更進一步建制化，持續推動任務，就成為法人，主要分為「社團法人」和「財團法人」，有些還成立了機構。
法人都有理想，但法人生存在環境之中，尤其要考慮實現使命的任務環境。企業最重要的任務是使股東（stockholder）滿意，非營利組織則是結合利害關係人（stakeholder）的力量，關懷人群。對外要獲得政府、企業與大眾的支持挹注，對內要吸引有志之士齊心努力。
每個社會工作者都面對各界要求更好績效的考驗，績效的提高依賴管理，管理使社會工作的服務更有效果。管理使社會工作者更有效率地提供專業服務，使案主及社會得到更多的幫助。當社會工作者扮演管理者的角色時，管理更是必須熟練的工具。
管理有全球化的內容，也必須考慮本土化，因此，除了介紹重要的管理概念外，本課程將針對台灣社會工作界的管理，包括內部的運作和外部的衝擊多加討論分析。
「社會工作管理專題」是說明基金會、協會與社會福利機構的管理，也可以適用於學校、教育組織、宗教組織、民間團體、社區發展協會等以社會力為本質的單位。
課程的重點是「組織管理」，偏重非營利組織與福利行政的管理，重點不是方案管理，也不是偏重個人層次、團體層次的組織行為。重點是從組織面著手，目的讓組織能有效率又有績效地運作。
This course mainly discusses the management of social work in non-profit organizations, welfare institutions, and government departments. In recent years, various systems that serve clients and the public have faced many new challenges and require more effective management.
In the private sector, non-profit organizations are becoming more diverse and larger, employing more full-time manpower and inviting large numbers of volunteers.
In welfare institutions, they have to take care of the vulnerable population groups, deal with various needs for food, clothing, housing, transportation, education, and entertainment, and also comply with various government regulations.
In the government, social welfare budgets are becoming larger and larger, and laws and policies are becoming more and more complex. In addition, with the large-scale plan of "social safety net", welfare services and social security must be provided to more population groups and must be carried out more effectively. Welfare service delivery,
All of this depends on "management" to operate, and there must be workers who understand management to make everything go smoothly.
Everyone has ideals, and everyone is not exactly the same. Enterprises "think about what is beneficial", politics pursues "power", and social workers also hope to "have love". A person's ideals usually cannot be realized by one's own strength. It is often necessary to find "like-minded" friends to complete it together, hence the formation of groups. A group cannot stay at the self-help stage where you are good and I am good. It also hopes to make more people good. This is a task group. After further institutionalization and continuous promotion of tasks, they become legal persons, which are mainly divided into "corporate legal persons" and "foundation legal persons", and some even establish institutions.
Legal persons all have ideals, but legal persons live in the environment, and they must especially consider the task environment to achieve their mission. The most important task of a company is to satisfy shareholders, while a non-profit organization combines the power of stakeholders to care for people. Externally, we need to gain support from the government, enterprises and the public, and internally we need to attract people with lofty ideals to work together.
Every social worker faces the test of better performance from all walks of life. The improvement of performance depends on management, and management makes social work services more effective. Management enables social workers to provide professional services more efficiently, so that clients and society can receive more help. When social workers play the role of managers, management is a tool that must be skillful.
Management has global content and must also consider localization. Therefore, in addition to introducing important management concepts, this course will discuss and analyze the management of Taiwan’s social work community, including internal operations and external impacts.
"Social Work Management Topic" explains the management of foundations, associations and social welfare institutions. It can also be applied to schools, educational organizations, religious organizations, civil society groups, community development associations and other units with social power as their essence.
The focus of the course is "organizational management", which focuses on the management of non-profit organizations and welfare administration. The focus is not on program management, nor on organizational behavior at the individual level or group level. The focus is on the organizational aspect, with the aim of enabling the organization to operate efficiently and performantly.
社會工作面對各界要求績效的考驗，績效的提高依賴管理，管理使社會工作的服務更有效果。管理的浪潮多年來一直未消退，連最看重人的社工服務都必須引進管理，並接受管理。為什麼？因為管理能幫助社會工作。任何社會工作者從事社會工作專業時應瞭解管理，不論所做的是直接服務或間接服務或其他服務。
管理使社會工作者更有效率地提供專業服務，使案主及社會得到更多的幫助。當社會工作者扮演管理者的角色時，管理更是他必須熟練的工具。
社會工作管理本身是新興的學科，主要借重管理學、組織理論、組織行為等的知識、理論和技巧。但是當這些應用到各類型社會福利組織時，有許多值得深思檢視的議題。管理有全球化的內容，也必須考慮本土化，因此，除了介紹重要的管理概念外，本課程將針對台灣社會工作相關機構的管理作多方面的討論。
「社會工作管理」是說明基金會、協會與社會福利機構的管理，也可以適用於學校、教育組織、宗教組織、民間團體、社區發展協會等。本課程是分析「管理」，而不僅是「管理者」，以對事情的討論說明為主。
重點是「組織管理」，重點不是方案管理，也不是談如何管理人或管理自己，而是讓組織能有效率又有績效地運作。
課程的主題是「管理」而不僅是「行政」，行政偏向公部門，受到較多法令的限制，管理則需要更多的創新。
這門課程是專門為碩士班學生開的，希望幫助碩士生日後能在組織中擔任中級管理者。
Social work faces the test of performance requirements from all walks of life. The improvement of performance depends on management, and management makes social work services more effective. The wave of management has not subsided for many years. Even social work services that value people the most must introduce management and accept management. Why? Because management can help social work. Any social worker entering the social work profession should understand management, whether direct or indirect services or other services.
Management enables social workers to provide professional services more efficiently, so that clients and society can receive more help. When a social worker plays the role of a manager, management is a tool that he must be proficient in.
Social work management itself is an emerging discipline, which mainly draws on knowledge, theories and techniques of management, organizational theory, organizational behavior, etc. But when these are applied to various types of social welfare organizations, there are many issues worthy of careful examination. Management has global content and must also consider localization. Therefore, in addition to introducing important management concepts, this course will discuss various aspects of the management of social work-related institutions in Taiwan.
"Social work management" describes the management of foundations, associations and social welfare institutions, and can also be applied to schools, educational organizations, religious organizations, civil society groups, community development associations, etc. This course analyzes "management", not just "managers", and focuses on discussion and explanation of things.
The focus is "organizational management". The focus is not on program management, nor on how to manage people or ourselves, but on how to enable the organization to operate efficiently and effectively.
The theme of the course is "management" rather than just "administration". Administration is biased toward the public sector and is subject to more restrictions by laws, while management requires more innovation.
This course is specially opened for master's degree students, hoping to help masters to serve as mid-level managers in organizations after their birthdays.
彭懷真(2020) 《社會工作管理》。台北：洪葉。
彭懷真(2019)《社會福利行政》。台北：揚智。
Peng Huaizhen (2020) "Social Work Management". Taipei: Hongye.
Peng Huaizhen (2019) "Social Welfare Administration". Taipei: ALi.
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 期中作業---閱讀相關書籍或論文提出報告。碩士班，請找一本2010年以後出版與本課程有關的新書，或找兩篇博士論文或兩篇相關學刊的論文，寫成兩頁A4。博士班，則加倍。 期中作業---閱讀相關書籍或論文提出報告。碩士班，請找一本2010年以後出版與本課程有關的新書，或找兩篇博士論文或兩篇相關學刊的論文，寫成兩頁A4。博士班，則加倍。 Mid-term assignment---read relevant books or papers and make a report. For the master's class, please find a new book related to this course published after 2010, or find two doctoral theses or two papers from relevant academic journals, and write them into two pages of A4. For doctoral courses, double the amount. |
33 | |
| 期末報告(口頭及書面)期末報告(口頭及書面) Final report (oral and written) |
34 | |
| 研究生自己評量，主要是與MBO、OKR有關。研究生自己評量，主要是與MBO、OKR有關。 Graduate students evaluate themselves, mainly related to MBO and OKR. |
33 |
