Unlike hotel concierges, hotel butlers are dedicated to their specific guests, and go above and beyond to create a personalized experience.The role of a celebrity or CEO’s assistant. “This person is ultimately there to take a weight off their guest’s shoulders and bring a sense of calm,” he says. With a hotel butler, “there’s direct communication in real time, versus a guest having to call down to the front desk for something or dialing restaurant reservations to get that 8p.m. seating.”
Knowing that hotel butlers take great pride in their work, we spoke with those employed by some of the most luxurious hotels around the world to better understand how to make the most of having someone at your service, while ensuring they are treated with respect. Below, we cover everything you need to know about using the butler service at a hotel.
**須參加學習活動:飯店參訪 與飯店/民宿一日管家演練與實習。
*密集課程時間，依正式課程開始與同學討論後滾動式調整。Unlike hotel concierges, hotel butlers are dedicated to their specific guests, and go above and beyond to create a personalized experience. The role of a celebrity or CEO's assistant. "This person is ultimately there to take a weight off their guest's shoulders and bring a sense of calm," he says. With a hotel butler, "there's direct communication in real time, versus a guest having to call down to the front desk for something or dialing restaurant reservations to get that 8p.m. seating."
Knowing that hotel butlers take great pride in their work, we spoke with those employed by some of the most luxurious hotels around the world to better understand how to make the most of having someone at your service, while ensuring they are treated with respect. Below , we cover everything you need to know about using the butler service at a hotel.
**Required to participate in learning activities: hotel visits, one-day butler practice and internship in hotels/B&Bs.
*Intensive course time will be adjusted on a rolling basis after discussion with classmates at the beginning of the formal course.
1. 管家服務（二版）/ 陳貞綉/ 揚智
2. Butler Service: City and Guilds
1. Butler Service (Second Edition) / Chen Zhenxiu / Yang Zhi
2. Butler Service: City and Guilds
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 出席出席 Attend |
25 | |
| 期中考期中考 midterm exam |
25 | |
| 期末考期末考 final exam |
25 | |
| 報告與實作報告與實作 Reporting and Implementation |
25 |
