Students will be equipped with the following knowledge after learning the course:
1. The human resource structure in Room division
2. Operational system and management in Room division
3. Facilities and amenities management
4. Safety Management修習本課程的學生將會不只熟悉飯店房間部門的營運及整理服務技巧之外，對於人力配置及房間維護成本也將有具體的概念，是充實客房管理的核心課程，藉由美國旅館協會的教材，加上國內的一些案例，可使學生對於服務的態度，內涵及臨場反應有一完整的學習。Students Will Be Equipped with The FollowInchedge after Learning The Course:
1. The Human Resource Structure in Room Division
2. Operational System and Management in Room Division
3. Facilities and Amenities Management
4. Safety Management Students who practice this course will not only be familiar with the operation and organizational service skills of the hotel room department, but also have specific concepts for manpower configuration and room maintenance costs. They are the core courses for enriching room management. Through the United States, the United States The teaching materials of the hotel association, coupled with some domestic cases, can make students have a complete study of service attitude, connotation and on -site response.
介紹房務部門各項工作執掌，以及作為房務管理階層所應具備的專業知識及管理技能.
Introduce the work of various tasks of the housing department, and the professional knowledge and management skills that should be possessed as a housing management level.
Kappa, M. M., Nitschke, A. & Schappert, P. B. (2008). Managing Housekeping Operations. Michigan, USA: Educational Institute of the American Hotel & Lodging Association
旅館房務部營運與管理 (2008)，Kappa. M. M. & Nitschke, A.原著, Educational Institute of the American Hotel & Lodging Association, 黃秀珠/張志豪，環宇餐旅顧問有限公司出版
Kappa, M. M., NITSCHKE, A. & SChappert, P. B. (2008). Managing HouseKeping Operations. Michigan, USA: Eductional Institute of the American Hotan cating
Operation and Management of the Housing Department of the hotel (2008), Kappa. M. M. & Nitschke, A. Original, Educational Institute of the American Hotan Hotel & Lodging Association, Huang Xiuzhu/Zhang Zhihao, Huanyu Counseling Consultant Co., Ltd.
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| MidtermMidterm midterm |
30 | |
| Final examFinal exam FINAL Exam |
30 | |
| QuizzesQuizzes quizzes |
30 | |
| AttendanceAttendance atmence |
10 |
