6856 - 餐旅品質管理個案 英授 Taught in English

Hospitality Service Quality Management Case Study

教育目標 Course Target

This course will equipped students with the knowledge and the tools for managing service quality in service industry. The core competency will be built through interpretation of the cases in relation to the quality management theory. The aims of this course are: 1. Familiarize students with the theory of quality management 2. Provide the tools and the methods in the practical work. 3. Intepretate and learn from the cases.

This course will equipped students with the knowledge and the tools for managing service quality in service industry. The core competence will be built through interpretation of the cases in relation to the quality management theory. The aims of this course are: 1. Familiarize students with the theory of quality management 2. Provide the tools and the methods in the practical work. 3. Intepretate and learn from the cases.

課程概述 Course Description

藉由個案認識餐旅服務品質之內涵及特性.瞭解服務品質管理模式並探討服務品質管理模式於餐旅業之應用

Understand the connotation and characteristics of the quality of restaurant and tourism services through a case study. Understand the quality management model of service and explore the application of the quality management model of service in the catering and tourism industry.

參考書目 Reference Books

1.Handout
2.Hospitality marketing management, Robert D. Reid,David C.Bojanic,2006

1.Handout
2. Hospitality marketing management, Robert D. Reid, David C. Bojanic, 2006

評分方式 Grading

評分項目
Grading Method
配分比例
Percentage
說明
Description
Attendance
Attendance
10
Midterm
Midterm
30
Reports
Reports
60

授課大綱 Course Plan

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相似課程 Related Courses

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課程資訊 Course Information

基本資料 Basic Information

  • 課程代碼 Course Code: 6856
  • 學分 Credit: 0-3
  • 上課時間 Course Time:
    Saturday/2,3,4[M214]
  • 授課教師 Teacher:
    汪淑台
  • 修課班級 Class:
    餐旅專班1,2
  • 選課備註 Memo:
    不開放推廣部修課
選課狀態 Enrollment Status

目前選課人數 Current Enrollment: 13 人

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