This course is designed for graduate students to learn hospitality operations management. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence of hospitality operations management.This course is designed for graduate students to learn hospitality operations management. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence of hospitality operations management.
This course is designed for graduate students to learn service operations management. Many examples and cases are related to hospitality. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence.
This course is designed for graduate students to learn service operations management. Many examples and cases are related to hospitality. After taking this course, students can learn the managerial concepts of hospitality operations management, which are useful to academic research and managerial competence.
Journal papers
Reference books:
Ball, Jones, Kirk, and Lockwood. Hospitality Operations: A Systems Approach. Continuum. (桂魯代理) (東海圖書館647.94068 H794o 2003 )
Jones, P. Introduction to Hospitality Operations. (桂魯代理)
Fitzsimmons and Fitzsimmons. Service Mangement: Operations, Strategy, Information Technology, McGraw Hill. (華泰代理)
Stevenson . Operations Management. (華泰代理)
Journal papers
Reference books:
Ball, Jones, Kirk, and Lockwood. Hospitality Operations: A Systems Approach. Continuum. (Guilu Agency) (Donghai Library 647.94068 H794o 2003)
Jones, P. Introduction to Hospitality Operations. (Guilu Agency)
Fitzsimmons and Fitzsimmons. Service Mangement: Operations, Strategy, Information Technology, McGraw Hill. (Huatai Agent)
Stevenson . Operations Management. (Huatai Agent)
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| Paper reading and comprehensionPaper reading and comprehension paper reading and comprehension |
30 | Reading comprehension & oral presentation (I) 20% Ppt quality 10% |
| Midterm examMidterm exam midterm exam |
25 | |
| Final examFinal exam final exam |
25 | |
| Class attendance and participationClass attendance and participation class attendance and participation |
5 |
