Students will be equipped with the following knowledge after learning the course:
1. The human resource structure in housekeeping department
2. Operational system and management in housekeeping division
3. Facilities and amenities management
4. Safety ManagementStudents will be equipped with the following knowledge after learning the course:
1. The human resource structure in housekeeping department
2. Operational system and management in housekeeping division
3. Facilities and amenities management
4.Safety Management
介紹房務部門各項工作執掌，以及作為房務管理階層所應具備的專業知識及管理技能.
Introduce the various tasks of the housekeeping department, as well as the professional knowledge and management skills that housekeeping managers should possess.
Kappa, M. M., Nitschke, A. & Schappert, P. B. (2008). Managing Housekeping Operations. Michigan, USA: Educational Institute of the American Hotel & Lodging Association
旅館房務部營運與管理 (2008)，Kappa. M. M. & Nitschke, A.原著, Educational Institute of the American Hotel & Lodging Association, 黃秀珠/張志豪，環宇餐旅顧問有限公司出版
Kappa, M. M., Nitschke, A. & Schappert, P. B. (2008). Managing Housekeping Operations. Michigan, USA: Educational Institute of the American Hotel & Lodging Association
Hotel Housekeeping Operations and Management (2008), originally written by Kappa. M. M. & Nitschke, A., Educational Institute of the American Hotel & Lodging Association, Huang Xiuzhu/Zhang Zhihao, published by Universal Hotel and Tourism Consulting Co., Ltd.
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| MidtermMidterm midterm |
30 | |
| Final examFinal exam final exam |
30 | |
| QuizzesQuizzes quizzes |
30 | |
| AttendanceAttendance attendance |
10 |
