Students will be equipped with the following knowledge after learning the course:
1. The human resource structure in housekeeping department
2. Operational system and management in housekeeping division
3. Facilities and amenities management
4. Safety Management

Students will be equipped with the following knowledge after learning the course:
1. The human resource structure in housekeeping department
2. Operational system and management in housekeeping division
3. Facilities and amenities management
4. Safety Management

介紹房務部門各項工作執掌，以及作為房務管理階層所應具備的專業知識及管理技能.

Introduce the various work practices of the housing department, as well as the professional knowledge and management skills that should be provided as a housing management level.

Kappa, M. M., Nitschke, A. & Schappert, P. B. (2008). Managing Housekeping Operations. Michigan, USA: Educational Institute of the American Hotel & Lodging Association

旅館房務部營運與管理 (2008)，Kappa. M. M. & Nitschke, A.原著, Educational Institute of the American Hotel & Lodging Association, 黃秀珠/張志豪，環宇餐旅顧問有限公司出版

Kappa, M. M., Nitschke, A. & Schappert, P. B. (2008). Managing Housekeping Operations. Michigan, USA: Educational Institute of the American Hotel & Lodging Association

Hotel Housing Department Operations and Management (2008), Kappa. M. M. & Nitschke, A. Original, Educational Institute of the American Hotel & Lodging Association, Huang Xiuzhu/Zhang Zhihao, published by Xinyu Restaurant and Tourism Consulting Co., Ltd.