為奠定本系同學對管理學、線性規劃、及相關隨機決策模型之原理、運作機制、及實際應用之能力。課程內容還包括教本提供之電腦軟體LINDO之使用。

To lay the foundation for the principles, operating mechanisms, and practical application of this department's classmates in management, linear planning, and related random decision models. The course content also includes the use of LINDO, a computer software provided by the teaching book.

Course Description:
Operation Management means design, execution, and control of a firm’s operations that convert its resources into desired goods and services, and implement its business strategy. This course is intended to give the non-Operations Management major a good grounding in the terminology of Operations Management and an overall perspective of Operations Management within the context of the organization (the forest, not the trees). The ten decisions, Design of goods & services, Managing quality, Process strategy, Location strategies, Layout strategies, Human resources, Supply-chain management, Inventory management, Scheduling, and Maintenance, are activities required of operations managers. The course is structured around these ten decisions. Throughout the course, we will discuss the issues and tools that help managers make these ten decisions. We will also consider the impact that these decisions can have on the firm’s strategy and productivity.
Course Objectives:
We have three specific aims:
� to provide an overview of operation management
� to understand the principles & practice of operation management
� to introduce team work in problem solving and help team members to develop and create personal development plans
Contents of Teaching:
The critical decisions consist of:
1. Service and product design
• What product or service should we offer?
• How should we design these products and services?
2. Quality management
• Who is responsible for quality?
• How do we define quality?
3. Process and capacity design
• What processes will these products require and in what order?
• What equipment and technology is necessary for these processes?
4. Location
• Where should we put the facility
• On what criteria should we base this location decision?
5. Layout design
• How should we arrange the facility?
• How large a facility is required?
6. Human resources and job design

Course Description:
Operation Management means design, execution, and control of a firm’s operations that convert its resources into desired goods and services, and implement its business strategy. This course is intended to give the non-Operations Management major a good grounding in the terminology of Operations Management and an overall perspective of Operations Management within the context of the organization (the forest, not the trees). The ten decisions, Design of goods & services, Managing quality, Process strategy, Location strategies, Layout strategies, Human resources, Supply-chain management, Inventory management, Scheduling, and Maintenance, are activities required of operations managers. The course is structured around these ten decisions. Throughout the course, we will discuss the issues and tools that help managers make these ten decisions. We will also consider the impact that these decisions can have on the firm’s strategy and productivity.
Course Objectives:
We have three specific aims:
� to provide an overview of operation management
� to understand the principles & practice of operation management
� to introduce team work in problem solving and help team members to develop and create personal development plans
Contents of Teaching:
The critical decisions consist of:
1. Service and product design
• What product or service should we offer?
• How should we design these products and services?
2. Quality management
• Who is responsible for quality?
• How do we define quality?
3. Process and capacity design
• What processes will these products require and in what order?
• What equipment and technology is necessary for these processes?
4. Location
• Where should we put the facility
• On what criteria should we base this location decision?
5. Layout design
• How should we arrange the facility?
• How large a facility is required?
6. Human resources and job design

陳明德、陳武林，民94，實用管理科學：建立最佳決策方式，前程

Chen Mingde, Chen Wulin, Min 94, Practical Management Science: Establishing the Best Way to Decide, Future