Healthcare is become the most changing and the most regulated industry today. New facilities are getting smaller, specialized, and dispersed. There is a growing shortage of skilled employees. Technology is advancing rapidly – CT, MRI, Robotics, EMR (electronic medical records). Information systems infrastructure is a growing focus, and revenue has been shrinking. All the above issues are making the management of healthcare service industry more complicated and challenging than before.
The following operations management issues in healthcare service industry are become more and more important and will be taught in this course:

•MANAGING DECENTRALIZED FACILITIES – women’s, urology, spinal, bariatric, minor medical, etc.
•RESOURCE TRACKING AND MANAGEMENT
–Economic and investment analysis on the assets and resources of healthcare system
–Forecasting of customers’ demand
–Consumable inventory location and amount
•IMPROVE OPERATIONAL EFFICIENCY
–Flows: caregiver, information and material support, lab, physician, housekeeping, visitors
–Processes - routings
–Scheduling – resource utilization
–Wait Times – ED, at resources

Healthcare is becoming the most changing and the most regulated industry today. New facilities are getting smaller, specialized, and dispersed. There is a growing shortage of skilled employees. Technology is advancing rapidly – ​​CT, MRI, Robotics, EMR (electronic medical records). Information systems infrastructure is a growing focus, and revenue has been shrinking. All the above issues are making the management of healthcare service industry more complicated and challenging than before.
The following operations management issues in healthcare service industry are becoming more and more important and will be taught in this course:

•MANAGING DECENTRALIZED FACILITIES – women’s, urology, spinal, bariatric, minor medical, etc.
•RESOURCE TRACKING AND MANAGEMENT
–Economic and investment analysis on the assets and resources of healthcare system
–Forecasting of customers’ demand
–Consumable inventory location and amount
•IMPROVE OPERATIONAL EFFICIENCY
–Flows: caregiver, information and material support, lab, physical, housekeeping, visitors
–Processes - routings
–Scheduling – resource utilization
–Wait Times – ED, at resources

This course is designed to assist students in developing a working knowledge of operations management concepts and technical methods so they can apply them in the healthcare service industry environments. Upon completion of this course, students should be able to get the whole picture of operations processes flow of the healthcare services industry and should be able to appropriate quantitative models for decision-making and analysis of the problems in healthcare services industry.

This course is designed to assist students in developing a working knowledge of operations management concepts and technical methods so they can apply them in the healthcare service industry environments. Upon completion of this course, students should be able to get the whole picture of operations processes flow of the healthcare services industry and should be able to appropriate quantitative models for decision-making and analysis of the problems in healthcare services industry.

References:
–Prof. Ming-Jong Yao’s lecture handout
–「工程經濟」，方正中等人，第六版，滄海書局，2006年。
–American Hospital Association web-site
–Hospitals & Health Networks, American Hospital Association
–Interviews by Bob Castleman (various)
–Langebeer, James R. II,, Health Care Operations Management, Sudbury, MA., Jones and Bartlett Publishing
–Materials Management In Health Care, American Hospital Association
–MX: Business Strategies for Medical Technology Executives, Canon Communications, LLC

References:
–Prof. Ming-Jong Yao’s lecture handout
– "Engineering Economy", Founder Zhong et al., Sixth Edition, Huahai Books Bureau, 2006.
–American Hospital Association web-site
–Hospitals & Health Networks, American Hospital Association
–Interviews by Bob Castleman (various)
–Langebeer, James R. II,, Health Care Operations Management, Sudbury, MA., Jones and Bartlett Publishing
–Materials Management In Health Care, American Hospital Association
–MX: Business Strategies for Medical Technology Executives, Canon Communications, LLC