6078 - 風險預防與危機傳播管理:理論框架與實務操作
教育目標 Course Target
課程目標在於協助學生理解風險預防、危機管理與聲譽重建的核心理論框架。其中重視學生辨識風險訊號、分析危機成因、規劃組織韌性策略的能力。以及建立專業的危機傳播技巧,包括媒體應對、新聞稿撰寫、道歉策略與公共論述。本課程結合理論與實務,涵蓋 SCCT、IRT、Mitroff 模型與最新 AIGC 風險研究,以台灣與國際重大危機(企業、公共治理、社群輿論)作為案例,模擬記者會、輿情分析、危機決策情境演練,強調「風暴思維(Storm Thinking)」與韌性治理(Resilience Governance),學生可產出一份「危機管理行動方案(Crisis Playbook)」作為課程成果。
The goal of the course is to help students understand the core theoretical framework of risk prevention, crisis management and reputation reconstruction. Among them, students' ability to identify risk signals, analyze the causes of crises, and plan organizational resilience strategies is emphasized. and build professional crisis communication skills, including media response, press release writing, apology strategy and public discourse. This course combines theory and practice, covering SCCT, IRT, Mitroff models and the latest AIGC risk research. It uses major Taiwanese and international crises (corporate, public governance, community opinion) as cases, simulates press conferences, public opinion analysis, and crisis decision-making situation drills, emphasizing "Storm Thinking" and Resilience Governance. Students can produce a "Crisis Playbook" as the course outcome.
參考書目 Reference Books
黃兆璽《風暴思維 Storm Thinking》
Coombs, T. W.《Ongoing Crisis Communication》(最新版)
Benoit, W. L.《Image Repair Theory》
Huang Zhaoxi "Storm Thinking"
Coombs, T. W. "Ongoing Crisis Communication" (latest edition)
Benoit, W. L. "Image Repair Theory"
評分方式 Grading
| 評分項目 Grading Method |
配分比例 Percentage |
說明 Description |
|---|---|---|
|
出缺勤 absence from work |
40 | 無故缺勤五次者不予給分 |
|
期中報告 interim report |
20 | 分組報告,若未參與不予給分 |
|
期末報告 Final report |
30 | 分組報告,若未參與不予給分 |
|
課堂表現 Classroom performance |
10 | 主動提問,認真學習 |
授課大綱 Course Plan
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相似課程 Related Courses
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課程資訊 Course Information
基本資料 Basic Information
- 課程代碼 Course Code: 6078
- 學分 Credit: 0-3
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上課時間 Course Time:Friday/6,7,8[M242]
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授課教師 Teacher:黃兆璽
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修課班級 Class:高階經管班1,2
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選課備註 Memo:上課時間:【週五14-17點】
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