2227 - 客房作業管理
Rooms Division Management
教育目標 Course Target
Draw an organizational chart of the rooms division of a hotel and identify the executive committee members.
Describe the main functions of the rooms division departments.
Calculate occupancy percentages, average daily rates, and actual percentage of potential rooms.
Outline the importance of the reservations and guest services functions.
List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments.
Prevent and execute hotel risk management (include the nature disaster and disease).
Draw an organizational chart of the rooms division of a hotel and identify the executive committee members.
Describe the main functions of the rooms division departments.
Calculate occupation percentages, average daily rates, and actual percentage of potential rooms.
Outline the importance of the reservations and guest services functions.
List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments.
Prevent and execute hotel risk management (include the nature disaster and disease).
參考書目 Reference Books
Providing Learning Package
Provided Learning Package
評分方式 Grading
評分項目 Grading Method |
配分比例 Percentage |
說明 Description |
---|---|---|
Attendance & Group class exercises Attendance & Group class exercises |
50 | |
Mid-term group project & Presentation Mid-term group project & presentation |
30 | delay is unacceptable |
Final individual report Final individual report |
20 | delay is unacceptable |
授課大綱 Course Plan
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課程資訊 Course Information
基本資料 Basic Information
- 課程代碼 Course Code: 2227
- 學分 Credit: 0-2
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上課時間 Course Time:Thursday/6,7[M121]
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授課教師 Teacher:呂秀如/楊婷棋
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修課班級 Class:餐旅系1
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