2227 - 客房作業管理

Rooms Division Management

教育目標 Course Target

Draw an organizational chart of the rooms division of a hotel and identify the executive committee members.
Describe the main functions of the rooms division departments.
Calculate occupancy percentages, average daily rates, and actual percentage of potential rooms.
Outline the importance of the reservations and guest services functions.
List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments.
Prevent and execute hotel risk management (include the nature disaster and disease).

Draw an organizational chart of the rooms division of a hotel and identify the executive committee members.
Describe the main functions of the rooms division departments.
Calculate occupation percentages, average daily rates, and actual percentage of potential rooms.
Outline the importance of the reservations and guest services functions.
List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments.
Prevent and execute hotel risk management (include the nature disaster and disease).

參考書目 Reference Books

Providing Learning Package

Provided Learning Package

評分方式 Grading

評分項目
Grading Method
配分比例
Percentage
說明
Description
Attendance & Group class exercises
Attendance & Group class exercises
50
Mid-term group project & Presentation
Mid-term group project & presentation
30 delay is unacceptable
Final individual report
Final individual report
20 delay is unacceptable

授課大綱 Course Plan

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課程資訊 Course Information

基本資料 Basic Information

  • 課程代碼 Course Code: 2227
  • 學分 Credit: 0-2
  • 上課時間 Course Time:
    Thursday/6,7[M121]
  • 授課教師 Teacher:
    呂秀如/楊婷棋
  • 修課班級 Class:
    餐旅系1
選課狀態 Enrollment Status

目前選課人數 Current Enrollment: 75 人

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