6043 - 服務設計

Service Design

教育目標 Course Target

服務科學是一門跨領域的新興學門,其主要精神在運用科學方法分析,並以系統化的方式發展創新架構,以改善服務相關流程。在服務科學領域中,「服務設計」是一個非常重要的議題。本課程期望傳授「服務設計」的概念,讓修課學生能夠瞭解如何以一個系統化的方式,來進行企業創新。本課程將利用課堂講授、個案討論、及課堂演講等方式,傳達設計思考的基本概念,並透過專案實作的方式,深化修課同學在服務設計相關工具及方法之基礎,進而達到企業創新的目的。

Service Science is a cross-regional new academic door. Its main spirit lies in using scientific methods to analyze and develop innovative structures in a systematic way to improve service-related processes. In the field of service science, "service design" is a very important topic. This course expects to teach the concept of "service design" so that courses can understand how to innovate in a systematic way. This course will use classroom lectures, case discussions, and classroom lectures to convey the basic concepts of design thinking, and through project implementation, deepen the foundation of relevant tools and methods in service design, and achieve the purpose of corporate innovation.

課程概述 Course Description

服務科學是一門跨領域的新興學門,其主要精神在運用科學方法分析,並以系統化的方式發展創新架構,以改善服務相關流程。在服務科學領域中,「服務設計」是一個非常重要的議題。本課程期望傳授「設計思考」的概念,讓修課學生能夠瞭解如何以一個系統化的方式,來進行服務設計。本課程將利用課堂講授、個案討論、及課堂演講等方式,傳達服務設計的基本概念,並透過專案實作的方式,深化修課同學在服務設計相關工具及方法之基礎。

Service Science is a cross-regional new academic door. Its main spirit lies in using scientific methods to analyze and develop innovative structures in a systematic way to improve service-related processes. In the field of service science, "service design" is a very important topic. This course expects to teach the concept of “design thinking” so that course students can understand how to conduct service design in a systematic way. This course will use classroom lectures, case discussions, and classroom lectures to convey the basic concepts of service design, and deepen the foundation of relevant tools and methods for class students in service design through project implementation.

參考書目 Reference Books

自編教材

Self-edited textbooks

評分方式 Grading

評分項目
Grading Method
配分比例
Percentage
說明
Description
平時成績
Regular achievements
40 出席狀況、平時作業、課堂參與等等
期中成績
Midterm achievements
30 含簡報與書面報告等
期末成績
Final results
30 含簡報與書面報告等

授課大綱 Course Plan

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課程資訊 Course Information

基本資料 Basic Information

  • 課程代碼 Course Code: 6043
  • 學分 Credit: 3-0
  • 上課時間 Course Time:
    Monday/11,12,13[M242]
  • 授課教師 Teacher:
    吳金山
  • 修課班級 Class:
    高階經管班1,2
選課狀態 Enrollment Status

目前選課人數 Current Enrollment: 22 人

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