好的工作態度是一個很抽象的名詞，因為每個人對工作態度的定義不太一樣，甚至包括不同國籍公司、不同的企業主，對好的工作態度的定義也不一樣。職場倫理亦如是，每家公司都有自己所定義或強調的企業文化與職場倫理。一個新鮮人進入職場要能夠發光發熱，一定要能夠掌握符合公司定義的職場倫理以及公司所期望的工作態度，這兩大基石缺一不可。本課程將由服務人員的心態、儀態、問候禮儀、問候流程、接待應對、電話接聽等主題切入，以完全實務的操作手法，透過現場引導實務演練，讓學生展現標準化服務態度。

A good working attitude is a very abstract noun, because everyone has different definitions of working attitudes, and even different companies of different nationalities and different business owners, the definitions of good working attitudes are also different. The same is true for career ethics. Each company has its own defined or emphasized corporate culture and career ethics. When a newcomer enters the job, he must be able to shine and become popular. He must be able to master the job ethics that conform to the company's definition and the work attitude expected by the company. These two cornerstones are indispensable. This course will be based on the service staff's attitude, attitude, greeting gifts, waiting process, reception response, telephone listening and other topics. With a completely practical operation method, we will guide practical performance through on-site guidance and allow students to show standardized service attitude.

1 國際禮儀 張亦騏編著 全華圖書 ISBN：9789865032005

1 International Celebration by Zhang Yisheng Full Book of Chinese Book ISBN: 9789865032005