- Develop the conceptual framework for company-wide quality management
- Integrate quality management with strategy / operations / organization / systems / people

- Develop the conceptual framework for company-wide quality management
- Integrate quality management with strategy/operations/organization/systems/people

1. Evans, J. R. and Lindsay, W. M.2017. Managing for quality and performance excellence, 10th ed.
, Cengage Learning
2. Evans, J. R. and Lindsay, W. M. 著，張倫編譯，2006，品質管理與管制(The Management and Control of
Quality, 6th edition)，台北：湯姆生 (華泰文化經銷）。
3. Foster, S. T. 著，李易諭審訂，2007，品質管理 (Managing Quality: Integrating the Supply Chain)，
台北：智勝。
4. Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H. and Besterfield-Sacre, M. 2003. Total Quality Management, 3rd ed., Prentice-Hall

1. Evans, J. R. and Lindsay, W. M.2017. Managing for quality and performance excellence, 10th ed.
, Cengage Learning
2. Evans, J. R. and Lindsay, W. M., edited by Zhang Lun, 2006, The Management and Control of
Quality, 6th edition), Taipei: Tomsheng (Huatai Cultural Sales).
3. Foster, S. T., Reviewed by Li Yi-san, 2007, Managing Quality: Integrating the Supply Chain,
Taipei: Wisdom.
4. Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H. and Besterfield-Sacre, M. 2003. Total Quality Management, 3rd ed., Prentice-Hall