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course information of 109 - 2 | 1230 Service Innovation and Practices(服務創新實務)

1230 - 服務創新實務 Service Innovation and Practices


教育目標 Course Target

本課程的內容從各老師專長的「研究介紹」與「產業介紹」開始,到下學期則進展到「專題設計」。同學們在上半學期時,會透過各授課老師的簡介來學習各產業中的顧客關係管理;在下半學期時,每一小組需與指導教授共同選定專題題目後,進行文獻回顧或產業研究,再報告暑假與下一學期的實務專題規劃。The content of this course starts with the "Research Introduction" and "Professional Introduction" of the teachers and the "Professional Introduction" and will progress to "Project Design" in the next period. In the first half of the year, students will learn customer relationship management in various industries through the introduction of each teacher; in the second half of the year, each group needs to select topics with the supervisory professor, conduct document reviews or industry research, and then report on the practical topic planning for the summer vacation and the next period.


課程概述 Course Description

本課程以紮實的關係行銷理論基礎及實務上的應用說明顧客關係管理,幫助學生了解如何創造顧客占有率,發展顧客忠誠,提高顧客終身價值,及建立穩定的顧客關係。
This course provides practical relationship marketing and practical application explanations to customer relationship management, helping students understand how to create customer share, develop customer loyalty, improve customer end value, and establish a stable customer relationship.


參考書目 Reference Books

各老師所提供之投影片
Projection films provided by teachers


評分方式 Grading

評分項目 Grading Method 配分比例 Grading percentage 說明 Description
出席(個人)出席(個人)
Attendance (personal)
10
課堂參與(個人)課堂參與(個人)
Class Participation (personal)
10 由各授課老師給定
專題報告(團體)專題報告(團體)
Special report (group)
80 含提案、書面與上台簡報

授課大綱 Course Plan

Click here to open the course plan. Course Plan
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相似課程 Related Course

選修-1157 Smart Service Innovation Practices / 智慧服務創新實務 (共選修2-4 (管院開),授課教師:吳祉芸/謝佩珊,三/6,7,8[M116])
選修-1259 Smart Service Innovation Practices / 智慧服務創新實務 (企管系3,4,授課教師:吳祉芸/謝佩珊,三/6,7,8[M116])

Course Information

Description

學分 Credit:0-3
上課時間 Course Time:Friday/6,7,8[M109]
授課教師 Teacher:黃開義/吳祉芸/黃櫻美/莊旻潔/謝佩珊
修課班級 Class:企管系3B
選課備註 Memo:服務創新與經營組必修
授課大綱 Course Plan: Open

選課狀態 Attendance

There're now 45 person in the class.
目前選課人數為 45 人。

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