服務科學是一門跨領域的新興學門，其主要精神在運用科學方法分析，並以系統化的方式發展創新架構，以改善服務相關流程。在服務科學領域中，「服務設計」是一個非常重要的議題。本課程期望傳授「設計思考」的概念，讓修課學生能夠瞭解如何以一個系統化的方式，來進行服務設計。本課程將利用課堂講授、個案討論、及課堂演講等方式，傳達服務設計的基本概念，並透過專案實作的方式，深化修課同學在服務設計相關工具及方法之基礎。Service science is an emerging cross-field discipline. Its main spirit is to use scientific methods to analyze and develop innovative structures in a systematic manner to improve service-related processes. In the field of service science, "service design" is a very important topic. This course hopes to teach the concept of "design thinking" so that students can understand how to conduct service design in a systematic way. This course will use classroom lectures, case discussions, and classroom lectures to convey the basic concepts of service design. It will also deepen students' foundation in service design-related tools and methods through project implementation.
服務科學是一門跨領域的新興學門，其主要精神在運用科學方法分析，並以系統化的方式發展創新架構，以改善服務相關流程。在服務科學領域中，「服務設計」是一個非常重要的議題。本課程期望傳授「設計思考」的概念，讓修課學生能夠瞭解如何以一個系統化的方式，來進行服務設計。本課程將利用課堂講授、個案討論、及課堂演講等方式，傳達服務設計的基本概念，並透過專案實作的方式，深化修課同學在服務設計相關工具及方法之基礎。
Service science is an emerging cross-field discipline. Its main spirit is to use scientific methods to analyze and develop innovative structures in a systematic manner to improve service-related processes. In the field of service science, "service design" is a very important topic. This course hopes to teach the concept of "design thinking" so that students can understand how to conduct service design in a systematic way. This course will use classroom lectures, case discussions, and classroom lectures to convey the basic concepts of service design. It will also deepen students' foundation in service design-related tools and methods through project implementation.
1.Press, Mike and Cooper Rachel, The Design Experience, Ashgate, 2002.
2.Claudius A. Schmitz著, 胡佑宗譯，設計管理與策略，亞太，2003。
1.Press, Mike and Cooper Rachel, The Design Experience, Ashgate, 2002.
2.Claudius A. Schmitz, translated by Hu Youzong, Design Management and Strategy, Asia Pacific, 2003.
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 平時成績平時成績 usual results |
40 | 出席狀況、平時作業、課堂參與等等 |
| 期中成績期中成績 Midterm results |
30 | 含簡報與書面報告等 |
| 期末成績期末成績 final grade |
30 | 含簡報與書面報告等 |
