This course provides a general introduction to operations management(OM) ,including the production and
delivery of goods and services. Students will learn to observe and analyze an organization from a systems-
or process-perspective. From case study, students will learn to design, operate, and improve the systems
that deliver goods and services through OM tools such as process flow diagrams, lean management, and
decision trees. Ultimately, this course aims to familiarize students with the major operational issues that
confront managers, and provide them with the basic language, concepts, insights, and analytical tools to
deal with these issues.

This course provides a general introduction to operations management(OM) , including the production and
delivery of goods and services. Students will learn to observe and analyze an organization from a systems-
or process-perspective. From case study, students will learn to design, operate, and improve the systems
that deliver goods and services through OM tools such as process flow diagrams, lean management, and
decision trees. Ultimately, this course aims to familiarize students with the major operational issues that
Confront managers, and provide them with the basic language, concepts, insights, and analytical tools to
deal with these issues.

Jacobs, F.R. & R.B. Chase. Operations and Supply Chain Management (16th edition).
Boston: McGraw-Hill Irwin.

Jacobs, F.R. & R.B. Chase. Operations and Supply Chain Management (16th edition).
Boston: McGraw-Hill Irwin.