人工智慧已在現今人類社會中扮演益發重要的角色，其中，可以取代大量人力的chatbots、或稱對話機器人、智能客服等，更可見已在各行業中的應用。本課程旨在帶領學生了解諮詢性對話機器人之原理，並將為非營利組織製作網頁線上智能客服。本課程目標在訓練學生此方面的就業即戰力，希望學生能以此知識與技能在畢業後進行相關領域的工作。

Artificial intelligence has played an increasingly important role in today's human society. Among them, chatbots, or conversational robots, intelligent customer service, etc., which can replace large amounts of manpower, can be seen in applications in various industries. This course aims to lead students to understand the principles of consultative conversational robots and to create online intelligent customer service web pages for non-profit organizations. The goal of this course is to train students' employment-ready capabilities in this area. It is hoped that students can use this knowledge and skills to work in related fields after graduation.

1.《Building Cognitive Applications with IBM Watson Services: Volume 2 Conversation》，http://www.redbooks.ibm.com/redbooks/pdfs/sg248394.pdf。
2.中外文書籍期刊論文。

1. "Building Cognitive Applications with IBM Watson Services: Volume 2 Conversation", http://www.redbooks.ibm.com/redbooks/pdfs/sg248394.pdf.
2. Chinese and foreign books, journals and articles.