近年來服務經濟已躍居全球產業主流，當前台灣正處於由「效率驅動」邁向「創新驅動」之轉型期，如欲持續成長，創新將成為下階段的主要驅動力。未來企業發展的方向將由生產製造商品，改為以關心顧客的需求福祉為目標，以為人類社會創造價值與分享價值做為主導（Creating Shareable Value—The Path Far ward）。可預知以知識創造產品與服務對人類產生真正價值的知識經濟、體驗到使用者真正需求的體驗經濟及以人為本的服務經濟時代的來臨。
服務設計是為了使產品與服務系統能符合目標使用者在使用與互動上的方便而產生的一個年輕學科，如何使其內容的呈現及過程中使用者接觸到的軟硬體皆能讓使用者感到賞心悅目，凡此種種均為二十一世紀數位科技時代，產品與服務創新的一個嶄新但也是決定成敗的重要課題。本課程以「設計思考」為主軸，結合「服務設計知識系統」規劃而成，帶領學員以科學化、系統性的訓練過程，學習服務創新設計的正確程序與設計工具。
In recent years, service economy has become the mainstream of global industry. Currently, Taiwan is in a transition period from "efficiency drive" to "innovation drive". If it wants to continue to grow, innovation will become the main driving force in the next stage. In the future, the direction of corporate development will be changed from producing and manufacturing goods to focusing on the needs and well-being of customers, with the goal of creating and sharing value for human society (Creating Shareable Value—The Path Far ward). You can predict the emergence of the era of era of creating products and services that generate real value to humans through knowledge, experience of the real needs of users and human-oriented service economics.
Service design is a young subject that can meet the convenience of the target user in terms of use and interaction. How to make the presentation of its content and the software and hardware that users contact during the process can make users feel enthusiastic. All of this type is a new but important subject in the 21st century digital technology era. This course is based on "Design Thinking" and is planned with the "Service Design Knowledge System" to lead students to scientific and systematic training processes to learn the correct procedures and design tools for innovative service design.
這就是服務設計思考
作者： Marc Stickdorn、Jakob Schneider
譯者：池熙璿
出版社：中國生產力中心
使用者體驗創新設計手冊：從顧客洞察到企業價值
作者： 中國生產力中心/編著
出版社：中國生產力中心
出版日期：2013/01/01
服務設計，跟著做
作者： 蕭淑玲、張呈瑋、李昱辰..等/合著
出版社：財團法人資訊工業策進會
出版日期：2013/02/15
This is service design thinking
Author: Marc Stickdorn, Jakob Schneider
Translator: Chi Xiqiu
Publisher: China Production Force Center
User experience innovative design manual: Insights into corporate value from customers
Author: China Production Force Center/Editor
Publisher: China Production Force Center
Publication date: 2013/01/01
Service design, follow it
Author: Xu Shuling, Zhang Chengwei, Li Yuchen, etc./co-authored
Publisher: Financial Group Legal Person Information Industry Policy Association
Publication date: 2013/02/15
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 平時成績平時成績 Regular achievements |
20 | 學習態度與出席 |
| 課堂作業課堂作業 Classroom Works |
30 | 個案討論與實作 |
| 期末作業期末作業 Final operation |
50 | 期末專題報告 |
