好的工作態度是一個很抽象的名詞，因為每個人對工作態度的定義不太一樣，甚至包括不同國籍公司、不同的企業主，對好的工作態度的定義也不一樣。職場倫理亦如是，每家公司都有自己所定義或強調的企業文化與職場倫理。一個新鮮人進入職場要能夠發光發熱，一定要能夠掌握符合公司定義的職場倫理以及公司所期望的工作態度，這兩大基石缺一不可。本課程將由服務人員的心態、儀態、問候禮儀、問候流程、接待應對、電話接聽等主題切入，以完全實務的操作手法，透過現場引導實務演練，讓學生展現標準化服務態度。A good job attitude is a very abstract term, because everyone's definition of work attitude is not the same, and even different national companies and different business owners have different definitions of good work attitudes. The same is true of workplace ethics, and each company has its own corporate culture and workplace ethics. If a fresh man enters the workplace to be able to glow and heat, it must be able to grasp the workplace ethics that meets the company and the work attitude desired by the company. These two cornerstones are indispensable. This course will be cut into the theme of the mentality, rituals, greetings, greetings, greeting processes, receptions, telephone answering, etc. This course will be cut in. With a complete practical operation method, it will guide students to show the standardized service attitude through on -site practice exercises.
1 企業倫理（Business Ethics）：內外部管理觀點與個案，孫震、許士軍 審訂，陳勁甫、許金田 著，財團法人信義文化基金會出版，前程文化事業有限公司總經銷，西元2012年6月初版四刷。
2國際禮儀 林慶弧編著 新文京出版社
3. 國際禮儀 連娟瓏編著 新文京開發出版股份有限公司
4. 國際商業禮儀 莊淑婷編著 高立出版
1 Business Ethics: Internal and external management views and cases, Sun Zhen and Xu Shijun reviewed, Chen Jinfu and Xu Jintian, the Consortium legal person Xinyi Culture Foundation published, the total sales of future cultural business Co., Ltd. brush.
2 International Etiquette Lin Qingcai Editor Xinwenjing Press
3. International etiquette Lianjuanlong Edited Xinwenjing Development and Publishing Co., Ltd.
4. International business etiquette Zhuang Shuting edited and published
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 出席率出席率 Attendance rate |
20 | |
| 期中考期中考 Secondary entrance examination |
20 | |
| 課堂實作演練課堂實作演練 Class practice drill |
30 | |
| 期末影片錄影檔期末影片錄影檔 Final video video file |
30 |
