RobertK.Greenleaf於1970 年代提出服務式領導，又譯為僕人式領導(Servant Leadership)的觀念，這個概念始於德國詩人作家赫曼．赫塞(Hermann Hesse)著作的「東方之旅」一書，書中闡述著一次世界大戰後，人們心中所渴望的世界，旅程的行李中存放的是愛、價值及融入團隊中的信念與力量，從個人的完美主義到獻給團體的崇高服務精神，這段生之追尋的心路歷程，激發了Greenleaf畢生推動以服務為精神的僕人式領導。
僕人式領導是以服務追隨者(followers)為首要；藉著開放性的溝通、內在價值的分享、自然地傳遞給追隨者，其理念來自於對個人的自覺，是一種對自己的深度認知。自覺不是一種天賦，是一種可學習的深度內省過程，是可逐漸養成的一種能力。對自己的優劣勢、人生價值與動機的覺察，必須經過極度自省的過程，也需擁有對他人反饋的能力。
自Greenleaf之後的30年間，許多學者開始研究「僕人式領導」，也建立出各種僕人式領導的行為模式，並歸納出僕人式領導的特質。Greenleaf更成立僕人式領導中心(Center for Servant Leadership)結合多位學者專家長期投入僕人式領導理論的研究，國內也有相關的研究成果。
僕人式領導的十個特質：聆聽、同理心、醫治、醒覺、說服、概念化、遠見、管家、委身於他人的成長、建立社群。Russell & Stone (2002)提出的僕人式領導的功能與伴隨特徵；Patterson(2003)提出僕人式領導是德行與價值觀的表現。這些特質、德性與價值觀的表現，皆是可以透過培養與孕育的，因此，本課程希望能培育青年學子：
(一)認識威權以及威信：威權是買賣，能夠買賣的東西，能夠得到也會失去；而威信是一種技能，是運用個人影響力，讓別人心甘情願地照著你的意願行事。成功領導者能讓自己產生威信，並以德服人。
(二)透析慾望與需要：從美國行為科學家馬斯洛需要層次理論來認識人性的需求，領導者應能滿足各層次的心理欲求，達到喚醒、說服追隨者看見自己內在的需求，並幫助其增強成長的動機與力量。
(三)了解愛的真義：愛是推己及人，找尋出別人的需求；同時，也為了滿足別人所需而努力。〈聖經：哥林多前書〉第十三章「愛的箴言」中，愛的「八大特質」包括：愛是忍耐、恩慈、謙卑、尊重、無私、寬恕、誠實、守信。領導者應該對此八大特質有深入的體悟與實踐。
(四)學習領導的要義：領導最重要的是激勵別人，讓他們把事情做好。領導可以影響人們願意，甚至是熱誠地奉獻自己的心力、創造力，以及其他可能影響到彼此之間共同目標的資源，領導就是要讓人們願意對團體的使命擁有責任感。
美國著名的管理學大師 Covey（2011）指出:「有能力決定自己的生活、在人際關係、家庭中當個領導人，也就是成為自己個人世界中的一股積極而有創意的力量。」因此，個人的性格其實就是個人每一個習慣的總和。想要成為一位以「僕人精神」為本質的領導人，必須具備極強的動機、有舉一反三的反思（reflection）能力，以及經常的練習，最重要的是有意願及動機想要改變自己、追求成長。凡事都要養成意會（Sense-Making）的習慣，只有將自己的學習經驗、知識及體會融入每天的生活中，潛移默化，才有可能成為一個能影響他人的成功領導人。
Robertk.greenLeaf proposed a service leader in the 1970s, and translated the concept of Servant Leadership. This concept began with German poet writer Himan. The book "Oriental Journey" of Hermann Hesse, which explains the world desired in the hearts of people's hearts after a world war. From the personal perfection to the lofty service spirit dedicated to the group, the journey of the pursuit of this life has inspired Greenleaf's life -like servant -style leadership.
The servant -style leader is based on the service follower (Followers) as the primary; through open communication, the sharing of inherent value, and naturally passing it to the follower. The idea comes from the consciousness of the individual. Essence Consciousness is not a kind of talent. It is an ability to learn in depth that can be developed. It is a ability to gradually develop. Awareness of your own advantages and disadvantages, life value and motivation must go through the process of extreme self -introspection and the ability to give feedback to others.
In the 30 years since Greenleaf, many scholars have begun to study "servant -style leadership", have also established the behavior model of various servants -style leadership, and summarized the characteristics of servant -style leadership. Greenleaf also set up the CENTER for Servant Leadership, combined with a number of scholars and experts who have long been put into research on the theory of servant -style leadership, and there are also related research results in China.
Ten characteristics of servant -style leadership: listening, empathy, healing, awakening, persuasion, conceptualization, vision, housekeeper, commitment to the growth of others, and establishing a community. Russell & Stone (2002) The functions and characteristics of the servant -style leaders proposed by the servants; Patterson (2003) proposes that servant -style leadership is a manifestation of virtue and values. These characteristics, virtue and values can be cultivated and bred through cultivation and pregnancy. Therefore, this course hopes to cultivate young students:
(1) Understanding authoritarian and prestige: Mighty power is buying and selling, things that can be traded, and can be lost; and prestige is a skill, using personal influence, let others willingly act according to your wishes. Successful leaders can make themselves prestige and serve people virtue.
(2) Der dialysis desire and needs: from American behavioral scientists Maslow, Maslow needs to understand the needs of human nature, leaders should meet the psychological desires at all levels, achieve awakening, persuade followers to see their inner needs, and help them help them Strengthen the motivation and strength of growth.
(3) Understand the true meaning of love: love is to push yourself and find someone else's needs; at the same time, he also works hard to meet the needs of others. "Bible: Former Corinthians" Chapter 13 "Proverbs of Love", the "eight characteristics of love" include: love is patience, kindness, humility, respect, selflessness, forgiveness, honesty, and trustworthy. Leaders should have in -depth understanding and practice of the eight characteristics.
(4) The essence of learning leaders: The most important thing for leaders is to motivate others and let them do things well. Leaders can affect people's willingness and even enthusiastically dedicate their own mental strength, creativity, and other resources that may affect each other's common goals. The leader is to make people willing to have a sense of responsibility for the mission of the group.
Covey (2011), a famous American Management Master, pointed out: "He has the ability to determine his own life, be a leader in interpersonal relationships, and family, that is, a positive and creative force in your own personal world." Therefore, The personal character is actually the sum of each individual's habit. If you want to be a leader with the essence of "servant spirit", you must have a strong motivation, the ability of reflection (Reflection), and regular practice. , Pursue growth. The habit of seeing a sense-maching will only be a successful leader who can affect others in the daily life and subtly to be subtly integrated into the daily life.
1. 僕人-修練與實踐，作者：James C. Hunter，商周出版社，2005
1. Servant-practice and practice, author: James C. Hunter, Shangwang Press, 2005
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 繳交四次課程日執行計畫書繳交四次課程日執行計畫書 Payment of four curriculum daily execution projects |
20 | 請從團體動力的角度學習企畫你如何引導成員目標的達成 |
| 繳交四次工作計畫書與執行反思繳交四次工作計畫書與執行反思 Payment four work plans and enforcement reflection |
20 | 請以經驗學習圈的概念書寫你在領導實務的體悟 |
| 閱讀引導與口頭報告上課參與與出席閱讀引導與口頭報告上課參與與出席 Reading guidance and verbal report participation and attendance |
10 | |
| 服務學習服務學習 Serving |
50 |
