- 時代因素，以實務的角度切入，探討當今重要產業議題
- 兼顧流程觀點，了解組織因應方式，並認識常見的管理實務與操作
- 了解議題相關的重要學者與觀點，並試著結合理論與生活，融入並應用於日常見聞之中
- 介紹當代熱門議題，如：社會企業，藉由個案教學及議題討論，培養多元觀點
- Times factors, from a practical perspective, explore important industry issues today
- Part-time process observations, understand organizational responses, and understand common management practices and operations
- Understand important scholars and views related to topics, and try to make reasonable discussions and life, integrate them into daily news
- Introduction to contemporary hot topics, such as: social enterprises, through case teaching and discussion on topics, cultivate diverse views
公元2000年，美國就業人口中80％從事服務業，服務業總產值佔美國GNP佔80％；2008年數據顯示，台灣就業人口中有60％以上是從事服務業。種種數據顯示，台灣與各先進國家已進入了「服務經濟」（Service Economy）時代。因此，服務業管理 (Service Industry Management)近年來深受國內外企業界重視。本課程(服務業管理)重點包括(1)服務業與製造業差異探討 (2) 服務業特色探討與設計 (3)服務作業系统與管理 (4)服務業品質與績效管理及 (5) 服務業實務個案探討：如醫院管理個案等。本課程透過系統設計，使服務業生產力與績效得到發展，並以達成企業組織目標為目的。本課程以國外及台灣產業界個案為例，並探討服務作業及中小企業管理等相關之管理實務。
In 2000 AD, 80% of the US employment population was in service, and the total value of the service industry accounted for 80% of the US GNP; data in 2008 showed that more than 60% of the Taiwan employment population was in service. According to various data, Taiwan and various advanced countries have entered the "Service Economy" era. Therefore, Service Industry Management has been highly valued by the domestic and foreign enterprise circles in recent years. The focus of this course (service management) includes (1) Discussion on the differences between service industry and manufacturing industry (2) Discussion on the characteristics of service industry and design (3) Service operation system and management (4) Service quality and performance management and (5) Discussion on service industry practice cases: such as hospital management cases, etc. This course uses system design to develop service production capacity and performance, and aims to achieve corporate organization goals. This course takes cases from foreign and Taiwanese industry as examples, and explores related management practices such as service operations and small and medium-sized enterprise management.
陳澤義 (2015)，服務管理，華泰文化。
B. Joseph Pine II，James H. Gilmore (2003)，體驗經濟時代，經濟新潮社。
Chen Zeyi (2015), Service Management, Huatai Culture.
B. Joseph Pine II, James H. Gilmore (2003), Experience the economic era, economic trend society.
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 出席與討論出席與討論 Attendance and discussion |
20 | |
| 個人作業個人作業 Personal action |
25 | |
| 期中考期中考 Midterm exam |
25 | |
| 期末報告期末報告 Final report |
30 |
