符合職場倫理的規自我中心主義(只要我喜歡沒什麼不可以)， 缺乏被指正的雅量,動不動就哭或辭職不遵守職場倫理, 越級報告搞小圈圈或傳八卦。對於職場倫理，由於團隊是由個體所組成，每個人在職場上都扮演著不同的角色及其工作職掌。讓每個人都各得其所相互尊重、彼此合作。本課程分為2部分，第一部份希望透過講述、討論與價值澄清，讓學生了解職場倫理之觀念、問題與解決之道，養成正向與正確的職場態度與倫理意識。另外課程第二階段，服務人員的接待與應對技巧，將決定顧客是否滿意的重要關鍵，第一線服務人員須養成服務的精神並建立正確服務觀念，養成專業接待與應對技巧，不但能造成口碑吸引客源，更能有效提升企業對外形象。本課程將由服務人員的心態、儀態、問候禮儀、問候流程、接待應對、電話接聽等主題切入，以完全實務的操作手法，透過現場引導實務演練，讓學生展現標準化服務態度。

Egocentrism that conforms to workplace ethics (nothing is wrong as long as I like it), lacks the grace to be corrected, cries easily or resigns, does not abide by workplace ethics, reports to superiors, creates small circles or spreads gossip. Regarding workplace ethics, since the team is composed of individuals, each person plays a different role and job responsibilities in the workplace. Let everyone have their own place, respect each other, and cooperate with each other. This course is divided into two parts. The first part hopes to help students understand the concepts, problems and solutions of workplace ethics through narration, discussion and value clarification, and develop a positive and correct workplace attitude and ethical awareness. In addition, in the second stage of the course, the reception and response skills of service staff will be an important factor in determining whether customers are satisfied. Front-line service staff must develop a spirit of service, establish correct service concepts, and develop professional reception and response skills. This will not only create word-of-mouth and attract customers, but also effectively enhance the company's external image. This course will focus on the service staff’s mentality, manners, greeting etiquette, greeting process, reception response, phone answering and other topics. It will use completely practical operating techniques and on-site guided practical exercises to allow students to demonstrate standardized service attitudes.

1 企業倫理（Business Ethics）：內外部管理觀點與個案，孫震、許士軍 審訂，陳勁甫、許金田 著，財團法人信義文化基金會出版，前程文化事業有限公司總經銷，西元2012年6月初版四刷。
2國際禮儀 林慶弧編著 新文京出版社
3. 國際禮儀 連娟瓏編著 新文京開發出版股份有限公司
4. 國際商業禮儀 莊淑婷編著 高立出版

1 Business Ethics: Internal and external management perspectives and cases, revised by Sun Zhen and Xu Shijun, written by Chen Jinfu and Xu Jintian, published by Xinyi Cultural Foundation, general distributor of Qiancheng Cultural Co., Ltd., first edition in June 2012.
2 International Etiquette, compiled by Lin Qinghu, Xin Wenjing Publishing House
3. International Etiquette, compiled by Lian Juanlong, New Wenjing Development Publishing Co., Ltd.
4. International Business Etiquette, compiled by Zhuang Shuting, published by Gao Li