符合職場倫理的規自我中心主義(只要我喜歡沒什麼不可以)， 缺乏被指正的雅量,動不動就哭或辭職不遵守職場倫理, 越級報告搞小圈圈或傳八卦。對於職場倫理，由於團隊是由個體所組成，每個人在職場上都扮演著不同的角色及其工作職掌。讓每個人都各得其所相互尊重、彼此合作。本課程分為2部分，第一部份希望透過講述、討論與價值澄清，讓學生了解職場倫理之觀念、問題與解決之道，養成正向與正確的職場態度與倫理意識。另外課程第二階段，服務人員的接待與應對技巧，將決定顧客是否滿意的重要關鍵，第一線服務人員須養成服務的精神並建立正確服務觀念，養成專業接待與應對技巧，不但能造成口碑吸引客源，更能有效提升企業對外形象。本課程將由服務人員的心態、儀態、問候禮儀、問候流程、接待應對、電話接聽等主題切入，以完全實務的操作手法，透過現場引導實務演練，讓學生展現標準化服務態度。It conforms to the norm of self-centeredness of career ethics (as long as I like it, nothing is impossible), lacks the elegance of being accused of, crying or speaking without moving, not following career ethics, and reporting in small circles or gossip. For field ethics, since the team is composed of individuals, each person plays a different role and his/her job position in the field. Let everyone respect each other and cooperate with each other. This course is divided into two parts. The first part hopes to help students understand the concepts, problems and solutions of career ethics through lectures, discussions and value clarification, and to develop positive and correct career attitudes and ethics. In addition, in the second stage of the course, the reception and matching skills of service personnel will be an important key to determining whether customers are satisfied. The first-line service personnel must develop the spirit of service and establish correct service concepts, and develop professional reception and matching skills. This will not only create a reputation to attract customers, but also effectively enhance the company's appearance. This course will be based on the service staff's attitude, attitude, greeting gifts, waiting process, reception response, telephone listening and other topics. With a completely practical operation method, we will guide practical performance through on-site guidance and allow students to show standardized service attitude.
1 企業倫理（Business Ethics）：內外部管理觀點與個案，孫震、許士軍 審訂，陳勁甫、許金田 著，財團法人信義文化基金會出版，前程文化事業有限公司總經銷，西元2012年6月初版四刷。
2國際禮儀 林慶弧編著 新文京出版社
3. 國際禮儀 連娟瓏編著 新文京開發出版股份有限公司
4. 國際商業禮儀 莊淑婷編著 高立出版
1 Business Ethics: Internal and external management perspectives and cases, reviewed by Sun Zhen and Xu Shijun, written by Chen Haofu and Xu Jintian, published by the Financial Group Legal Person Xinyi Culture Foundation, general marketing by Qiancheng Cultural Affairs Co., Ltd., and fourth edition in early June 2012 AD.
2 International Gifts by Lin Qinghuo Xinwenjing Publishing House
3. International Ceremony by Lian Juan Xinwenjing Development and Publishing Co., Ltd.
4. International Business Gifts by Zhu Shuting, Gao Li Published
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 出席率出席率 Attendance rate |
20 | 課堂中有很多的討論及實作，學生出席率非常的重要無法來上課時， 必須email通知請假 |
| 期中考期中考 Midterm exam |
20 | 基本職場倫理的觀念及個案分析 |
| 課堂實作演練課堂實作演練 Classroom practice |
30 | 依據課堂內容安排實務演練 |
| 期末影片錄影檔期末影片錄影檔 Final video recorder |
30 | 期末影片3個主題共為10 分鐘，必須05/Jun/106, 22:00前上傳教學平台 |
