6815 - 餐旅服務品質管理研究 英授 Taught in English

Advanced Quality Management in the

教育目標 Course Target

This course will equipped students with the knowledge and the tools for managing service quality in service industry. The core competency will be built through interpretation of the cases in relation to the quality management theory. The aims of this course are: 1. Familiarize students with the theory of quality management 2. Provide the tools and the methods in the practical work. 3. Be able to establish the standard for service quality and evaluate the outcome.

This course will equip students with the knowledge and the tools for managing service quality in service industry. The core competency will be built through interpretation of the cases in relation to the quality management theory.

參考書目 Reference Books

1.Handout
2.Hospitality marketing management, Robert D. Reid,David C.Bojanic,2006

1.Handout
2.Hospitality marketing management, Robert D. Reid,David C.Bojanic,2006

評分方式 Grading

評分項目
Grading Method		 配分比例
Percentage		 說明
Description
Attendance
Attendance
 10
Midterm
Midterm
 30

授課大綱 Course Plan

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相似課程 Related Courses

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課程資訊 Course Information

基本資料 Basic Information
  • 課程代碼 Course Code: 6815
  • 學分 Credit: 3-0
  • 上課時間 Course Time:
    Wednesday/2,3,4[M207-3]
  • 授課教師 Teacher:
    汪淑台
  • 修課班級 Class:
    餐旅碩1,2
選課狀態 Enrollment Status
目前選課人數 Current Enrollment: 5 人
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