人際技能是有效管理的必要而非充分條件，在競爭如此激烈的職場環境裡，經理人單靠技術能力是無法成功的，他們仍需要良好的人際互動技能。本課程旨在幫助現職及未來的經理人，發展與人有關的技能（people skills）。Interpersonal skills are a necessary but not sufficient condition for effective management. In such a competitive workplace environment, managers cannot succeed by relying on technical skills alone. They still need good interpersonal skills. This course is designed to help current and future managers develop people skills.
主管或經理人最常遭遇或最感困擾的問題是什麼？所聽到的幾乎都是人的問題(people problems)，這些問題不外乎上司溝通技巧不良、屬下缺乏工作動機、員工之間有衝突、員工對部門重組的抗拒等。令人感到訝異的是，與人有關的技能（people skills）之課程，直到最近才開始在商管學院受到重視。
經理人如果想要發揮管理效能，就必須培養人際或與人有關的技能。組織行為研究組織裡的個人、團體和結構對行為的影響，旨在應用研究所得的知識以改進組織效能。
組織行為是一門很有趣的學問，其「母學」為心理學、社會學、政治學。保證終身受用無窮！組織行為提供經理人以下的挑戰與機會:
1. 有助於經理人改善其人際技能。
2. 幫助經理人看到勞動力多樣化的價值，協助他們因國家文化的不同而調整管理方式。
3. 讓經理人學習賦能，有助於提升品質和生產力、設計和執行變革方案、改善顧客服務、協助員工的工作生活平衡。
4. 協助經理人面對長期性的勞動短缺問題。
5. 幫助經理人面對「暫時性現象」，學會激勵創新的作法。
6. 引導經理人創造一個合乎倫理道德的工作環境。
What is the most common problem that supervisors or managers encounter or struggle with? Almost all we hear are people problems. These problems are nothing more than poor communication skills of bosses, lack of work motivation among subordinates, conflicts among employees, and employees' resistance to departmental reorganization. Surprisingly, people skills courses have only recently begun to gain prominence in business schools.
If managers want to be effective, they must develop interpersonal or people-related skills. Organizational behavior studies the impact of individuals, groups and structures on behavior in organizations, with the aim of applying the knowledge gained from research to improve organizational effectiveness.
Organizational behavior is a very interesting subject, and its "parent subjects" are psychology, sociology, and political science. Guaranteed to last a lifetime! Organizational behavior provides managers with the following challenges and opportunities:
1. Helps managers improve their interpersonal skills.
2. Help managers see the value of workforce diversity and assist them in adapting management styles to differences in national culture.
3. Let managers learn empowerment to help improve quality and productivity, design and implement change plans, improve customer service, and assist employees in their work-life balance.
4. Help managers face chronic labor shortages.
5. Help managers face "temporary phenomena" and learn how to encourage innovation.
6. Guide managers to create an ethical work environment.
林財丁、林瑞發譯，組織行為（第11版）, 滄海書局, 2012年。
Stephen P. Robbins 的 Essentials of Organizational Behavior 中譯本
有關「組織變革」的案例，請參考以下書籍：
《機會由自己創造──原書名『奇異傳奇』》智庫文化出版
若你想讀英文，建議從以下超連結你挑幾篇文章讀
www.welchway.com
Translated by Lin Caiding and Lin Ruifa, Organizational Behavior (11th Edition), Canghai Book Company, 2012.
Chinese translation of Essentials of Organizational Behavior by Stephen P. Robbins
For cases of "organizational change", please refer to the following books:
"Opportunities are created by oneself──Original title "Strange Legend"" Think Tank Culture Publishing
If you want to read English, it is recommended that you choose a few articles to read from the following hyperlinks
www.welchway.com
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 期末筆試期末筆試 Final written examination |
70 | 根據教科書內容命題，大約有十題解釋名詞，五題簡答題，不可參考任何書籍或資料。 |
| 報告報告 report |
30 | 請在網路上找出一篇與本課程內容相關的文章，上傳至「數位教學平台」。文章與課程主題相關性，佔考評分數的一半，考驗同學在網路上瀏覽相關資訊的能力。 |
