1. 建立服務業管理的基本觀念與理論。
2. 瞭解服務業行銷、作業及人力資源管理的程序及相關技能。
3. 探討服務管理的趨勢與實務。1. Establish basic concepts and theoretical discussions in service management.
2. Understand the procedures and related skills of service industry marketing, operation and human resource management.
3. Explore the trends and practices of service management.
自訂
Custom
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 論文報告論文報告 Discussion Report |
30 | |
| 演講心得報告(兩次)演講心得報告(兩次) Speech experience report (two times) |
20 | |
| 平時作業(三位老師)平時作業(三位老師) Normal work (three teachers) |
40 | |
| 出席率出席率 Attendance rate |
10 |
