就醫療產業而論，經營管理制度、員工、顧客(病患與家屬)、供應商，交織成複雜的關係網。建立效率經營管理制度，既是提昇企業績效的動力，也是一項持續性的挑戰。現代的經營管理制度非常複雜，評量這些制度的指標更為複雜，且難以了解。本課程以國家品質獎的七項評審項目為架構，說明評選指標及各評審項目間的關係，提供下列資訊，
1.每個項目的實質內容。
2.每個項目的需求要件與各項目的邏輯。
3.實踐項目需求要件的實際作法。As far as the medical industry is concerned, business management systems, employees, customers (patients and family members), and suppliers are intertwined into a complex network of relationships. Establishing an efficient operation and management system is not only a driving force for improving corporate performance, but also a continuous challenge. Modern business management systems are very complex, and the indicators for evaluating these systems are even more complex and difficult to understand. This course is structured around the seven review items of the National Quality Award, explains the selection indicators and the relationship between each review item, and provides the following information:
1. The substance of each project.
2. The requirements of each project and the logic of each project.
3. Practice the actual practice of project requirements.
1.洞察卓越績效，褚耐安譯，經濟部中小企業處出版
2.國家品質獎 評審標準參考手冊，經濟部工業局
1. Insights into Excellent Performance, translated by Chu Naian, published by the Small and Medium Enterprises Division of the Ministry of Economic Affairs
2. National Quality Award Evaluation Criteria Reference Manual, Bureau of Industry, Ministry of Economic Affairs
| 評分項目 Grading Method | 配分比例 Grading percentage | 說明 Description |
|---|---|---|
| 發表與討論發表與討論 Post and discuss |
85 | |
| 課堂表現課堂表現 Classroom performance |
15 |
